PRIVACY POLICY

Last updated: 14.10.2025

1. Who We Are

This website (littlelambmedia.co.uk) is operated by Little Lamb Media, a web design agency based in South Wales, UK. We’re committed to protecting your personal data and your right to privacy.

If you have any questions about this policy or how we handle your data, you can contact us at:
📧 hello@littlelambmedia.co.uk


2. Information We Collect

We collect and process the following types of information:

a. Information you provide directly:

  • Name

  • Email address

  • Phone number
    (Collected through our website contact forms.)

b. Information collected automatically:

  • Device type, browser, and operating system

  • IP address and general location

  • Pages you visit and how you interact with our website

This data is collected via tools such as Google Analytics and Meta Pixel to help us understand site performance and run relevant ads.

c. Payment details:
If you make a payment to us through Stripe, your card details are processed securely by Stripe — we never store or access your full payment information. Stripe’s own privacy policy applies to any payment data you provide.


3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes

  • Deliver our web design services

  • Improve our website and marketing performance

  • Send updates or offers (only if you’ve opted in)

  • Process payments securely via Stripe

We will never sell or rent your personal information to third parties.

4. Cookies & Tracking

Our site uses cookies to improve your browsing experience and track performance.
These include:

  • Essential cookies – necessary for site functionality

  • Analytics cookies – help us understand how people use the site (Google Analytics)

  • Advertising cookies – help us show relevant ads (Meta Pixel)

You can disable cookies in your browser settings or through the cookie consent banner on our site.

5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Consent – when you’ve given permission (e.g., submitting a form or accepting cookies)

  • Contract – when data is necessary to deliver our services

  • Legitimate interests – for website analytics, marketing, and service improvement

6. How Long We Keep Your Data

We keep your personal information only as long as necessary:

  • Contact form enquiries: up to 12 months

  • Client records: up to 6 years (for legal/accounting purposes)

  • Analytics and cookie data: as per third-party retention policies (e.g., Google Analytics)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent at any time

  • Restrict or object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at hello@littlelambmedia.co.uk.

8. Third-Party Services

We may share data with trusted third parties that help us operate our business, including:

  • Google Analytics (for website stats)

  • Meta (Facebook) (for ads and retargeting)

  • Stripe (for secure payment processing)

Each third party processes data in line with their own privacy policies.

9. Data Security

We use SSL encryption and secure servers to protect your information. However, no system is 100% secure. If we ever detect a data breach that affects you, we’ll inform you as required by law.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date clearly shown.

Little Lamb Media
South Wales, UK
📧 hello@littlelambmedia.co.uk
🌐 littlelambmedia.co.uk