If you run a kebab shop or takeaway in South Wales, this might be the most important article you read all year.
Because the truth is…
Most local food businesses are unknowingly handing away thousands of pounds every month to the very platforms they think are helping them.
In this case study, we’ll show you how we helped Delicious Pizza in Ferndale — a busy, family-run kebab and pizza shop in the Rhondda Valleys — save over £15,000 a year, simplify their operations, and take back full control of their customer base.
This isn’t theory.
This is what happens when you stop renting your business and start owning it again.
The Hidden Cost of “Convenience”
When we first spoke with the team at Delicious Pizza, they were doing well on the surface. Orders were flowing in from the usual platforms — Just Eat, Uber Eats, etc. Business felt steady.
But something wasn’t adding up.
Every week, they were seeing £200–£300 disappear in platform fees.
Every month? £1,200–£1,500 just gone.
And that was just the beginning.
They were also dealing with:
- Endless tablet juggling
- Random fees for “marketing boosts”
- Long wait times for menu updates
- No direct contact with their own customers
They’d unknowingly given away control of their entire ordering process — and with it, a huge chunk of their profit margin.
Let’s break that down:
- A £20 order on a 25% commission? You keep £15.
- Do that 30 times a day, 6 days a week — that’s over £1,000 gone every week.
- Add in hardware, third-party card fees, and you’re working harder just to stay afloat.
And the worst part?
They didn’t own a single customer. No phone numbers, no emails, no way to follow up or run direct promotions.
It’s like renting your own shop back from someone else — while they profit from your customers.
It Wasn’t Just About The Money
Most people focus on the commissions, but the deeper problem was lack of control.
Here’s what Delicious Pizza couldn’t do while using third-party platforms:
- Edit their own menu instantly
- Run promotions or loyalty rewards on their terms
- Access their order history or customer data
- Manage phone/walk-in orders from the same dashboard
- Track what’s working and what’s not
And on a busy Friday night, chaos reigned:
- One order coming through the app
- Another written on the phone
- A third printed from a random terminal
- Staff shouting back and forth between devices and receipts
It was messy.
It was stressful.
And it was costing them — not just money, but time, energy, and customer satisfaction.
If you’ve ever felt like your kebab shop is running you (instead of the other way round), you’re not alone.
What We Did: A Smart, Full-Stack Ordering System (With No Commission Fees)
We came in with a simple promise:
“Let’s build you a system you own — with zero commission, full control, and no tech headaches.”
Here’s what we delivered:
✅ A Fast, Mobile-Friendly Website
- Custom branded, simple to use, no app needed
- Customers can save details and re-order in seconds
- Built for Google (SEO-ready to get found in local searches)
✅ One Dashboard for Everything
- Online orders
- Walk-ins
- Phone orders
- All in one clean system — no extra tablets or manual printouts
✅ Smart Payment Integration
- Stripe-powered card payments
- No clunky terminals
- No surprise third-party fees
✅ Automatic Order Printing
- Orders go straight to the printer
- No copying from screens or writing on paper
- Staff get clear, instant receipts — every time
✅ Complete Menu & Data Control
- Update prices, photos, and items in seconds
- See order history and customer info
- Run direct promos via text or email
And best of all?
We manage everything for them.
They don’t touch the tech. They just run the shop.
It’s their system, their rules — we’re just the team behind it.
The Results: +30% More Profit Per Order, £15,000 Saved Per Year
The impact was immediate and undeniable.
📉 Weekly platform fees?
From £300 ➝ Less than £5.
💰 Monthly savings?
Over £1,200 — money that now stays in the business.
🧠 Mental stress?
Gone. One dashboard, one printer, one source of truth.
👨🍳 Staff operations?
Simpler, faster, fewer errors. Training takes minutes.
📈 Repeat customers?
They now order direct — no app, no middleman, just them and the shop.
🎯 Promotions?
Run instantly. No waiting. No extra charges.
And that £15,000/year they were losing?
It’s now going into new equipment, staff bonuses, and future growth.
Why This Matters for Every Local Kebab Shop in South Wales
If you run a kebab shop, burger bar, pizza place or Indian takeaway in South Wales, here’s the uncomfortable truth:
You don’t own your customers.
You’re renting your business back — at 25% commission.
You’re:
- Working harder than ever
- Chasing margins
- Juggling tech
- Competing with national chains on platforms you don’t control
But the truth is — you don’t need those platforms to survive.
You need a system built around you.
With a smart, commission-free ordering system:
- You increase your margins
- You keep every customer’s details
- You run your own offers, loyalty rewards, and delivery zones
- You show up on Google when people search for food in your town
- You future-proof your business
The longer you wait, the more you lose.
The sooner you act, the sooner you own your shop again.
Want Results Like This?
We’ve done it for shops across South Wales — Ferndale, Treorchy, Tonypandy, Aberdare and beyond.
We know the challenges. We’ve built the solution.
And now we’re opening it up to more local takeaways who are ready to:
- Stop bleeding money
- Simplify their systems
- Grow on their own terms
📍 If you’re a local food business in South Wales tired of giving away 30% of every order…
Or send us a DM — we’ll show you how it works (no pressure, no jargon).
TL;DR: What You’re Missing If You’re Still Using JustEat Or FoodHub
| Problem | Solution |
|---|---|
| £1,200+ in monthly fees | Flat £0 commission |
| Juggling tablets & terminals | One dashboard system |
| No control over customers | Full data ownership |
| No flexibility with promos | Instant updates, loyalty features |
| Competing with chains | Branded site, direct orders |
It’s time to stop renting your future.
Take your shop back.
